An app may stop working after an update for various reasons. Before contacting support, please try the following options to fix the problem:
- Close the app and remove it from the background storage. Then restart it.
- Restart your device
- Uninstall and reinstall the app
IMPORTANT When you reinstall, you will be assigned a new online user account. If you want to keep your old player account, note down your username and password so you can log in later. |
If the game doesn't work properly despite all your attempts, please send us a message via e-mail to support@lite.games or directly here via the contact form. Provide the following information, if available:
- Title of the game/app
- Game version (update version)
- Device and operating system (e.g., Android, iOS) you use to play the game
- Brief description of the situation
- Screenshot (if relevant)